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    Frequently asked questions

    My order hasn't arrived yet. Where is it?
    We understand delays can be frustrating. Please check your order confirmation email for the tracking link or contact our customer support team for assistance.
    Do you deliver on public holidays?
    Yes, we offer delivery on public holidays. However, availability may vary depending on your location. Contact us to confirm your delivery schedule.
    Do you deliver to my postcode?
    We deliver to most locations. Use our postcode checker at checkout to confirm delivery availability in your area.
    Is next-day delivery available on all orders?
    Next-day delivery is available for most items. Please note, eligibility depends on the product and your location. Details are provided during checkout.
    Do I need to be there to sign for delivery?
    Yes, we require a signature upon delivery to ensure your order reaches you safely. If you’re unavailable, please arrange for someone else to receive and sign for your order.