Effective Date: 2025

Welcome to R&C Trading Online Store (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website, your purchase of our products, and your interaction with our services. By accessing our website or placing an order, you agree to these Terms and Conditions.

1. Products and Services

  • We specialize in custom-fit roller blinds, made to your provided measurements and specifications.
  • All product images and colour swatches displayed on our website are for illustrative purposes. While we strive for accuracy, actual colours and textures may vary due to screen settings or manufacturing tolerances.

2. Orders and Payments

  • Orders can be placed online through our website.
  • It is your responsibility to ensure all measurements, product specifications, and colour choices are correct before placing an order.
  • All orders must be paid in full at the time of purchase unless otherwise agreed in writing.

3. Returns, Refunds and Cancellations

  • Custom-Made Products: As our roller blinds are custom-made to your measurements and specifications, we do not accept returns, exchanges, or refunds for incorrect sizes, colours, or specifications provided by you.
  • Please double-check all measurements, colours, and choices before finalizing your order.
  • In the unlikely event that the product is defective or damaged on arrival, you must notify us within 30 days of receipt. We will, at our discretion, repair, replace, or refund the defective product.
  • Cancellations can only be made within 24 hours of placing the order unless production has already started.

4. Delivery

  • Delivery times are estimates and may vary depending on location and production schedules.
  • We are not liable for delays caused by third-party courier services or unforeseen circumstances.

5. Warranty

  • Our products are covered by a -month manufacturing warranty. This warranty does not cover damage due to misuse, improper installation, or normal wear and tear.

6. Installation

  • Installation instructions will be provided with your order.
  • We are not liable for any damage caused by incorrect installation performed by you or a third party.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our total liability to you shall not exceed the purchase price of the product in question.

8. Intellectual Property

  • All content on our website, including images, text, and designs, is our intellectual property and may not be used without our written permission.

9. Privacy

  • We respect your privacy and handle your personal information in accordance with our [Privacy Policy].

10. Governing Law

  • These Terms and Conditions are governed by the laws of South Africa. Any disputes will be resolved in South African courts.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Phone: 011 867 3367
Address: 80 Hennie Alberts Brackenhurst, Alberton. 1448.